LEGAL DOCUMENTATION

Privacy Policy

📅 Effective: January 1, 2025

🔄 Last Updated: January 1, 2025

🏛️ Mustaraka Properties Ltd

This Privacy Policy explains how Mustaraka Properties Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website, services, or interact with our team. By using our services, you agree to the terms described in this policy.

ON THIS PAGE

Introduction

Information We Collect

1. Introduction

Mustaraka Properties Ltd is a licensed real estate brokerage registered in Bangladesh. We are committed to protecting the privacy and security of our clients, prospects, and website visitors. This policy applies to all information collected through our website at mustarakaproperties.com, our mobile applications, and any direct communications with our team.

We comply with the Information and Communication Technology (ICT) Act 2006 of Bangladesh and follow internationally recognised best practices for data privacy and protection.

2. Information We Collect

2.1 Information You Provide Directly

Contact Details: Full name, phone number, WhatsApp number, email address
Property Preferences: Location preference, property type, budget range, number of bedrooms, timeline
Transaction Information: Property details you wish to buy, sell, or rent; pricing expectations
Identity Documents: NID/Passport copies when required for legal property transactions
Financial Information: Budget range, financing status (cash/mortgage) — we do not store bank account or card numbers
Communications: Messages sent via our website chatbot, contact forms, WhatsApp, or email

2.2 Information Collected Automatically

IP address and approximate geographic location (city level)
Browser type, device type, and operating system
Pages visited on our website and time spent
Referring website or search engine
Property listings you viewed or enquired about

2.3 Information from Third Parties

Property details shared by sellers or landlords listing with us
Publicly available information from RAJUK, land registry, or municipal records
Referral information when a client or partner refers you to us

3. How We Use Your Information

We use the information we collect for the following purposes:

Property Matching: To understand your requirements and match you with suitable properties from our portfolio
Service Delivery: To facilitate property viewings, negotiations, and transaction processes
Communication: To respond to your enquiries, send property updates, and provide after-sales support
Legal Compliance: To verify identities and meet Know Your Customer (KYC) obligations for property transactions
Marketing (with consent): To send you relevant property listings, market updates, and promotional offers — only if you have opted in
Website Improvement: To analyse how visitors use our site and improve user experience
AI Chatbot: To provide 24/7 automated property matching assistance through our website chatbot
Fraud Prevention: To detect and prevent fraudulent enquiries or misuse of our services

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only in the following circumstances:

4.1 With Property Owners and Developers

When you express interest in a specific property, we share your basic contact details (name, phone) with the relevant property owner or developer to facilitate a viewing or negotiation. We will inform you before making this disclosure.

4.2 With Service Providers

We work with trusted service providers who help us operate our business, including:

Legal professionals and documentation services for property transactions
Cloud hosting and website service providers (data stored securely)
Email and communication platform providers
Analytics tools (anonymised data only)

4.3 Legal Requirements

We may disclose information if required by Bangladeshi law, court order, or government authority, or to protect our legal rights and the safety of our clients.

5. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These include:

HTTPS/SSL encryption on all website communications
Secure, password-protected databases with limited staff access
Regular security audits of our systems
Staff training on data handling and confidentiality
Secure document storage for physical copies of identity documents

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies & Tracking

Our website uses cookies — small text files stored on your browser — to improve your experience. Types of cookies we use:

Essential Cookies: Required for the website to function properly (page navigation, forms)
Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics)
Marketing Cookies: Used for Facebook Pixel and Google Ads remarketing — only with your consent

You can control and disable cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

As a data subject, you have the following rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete data
Right to Deletion: Request deletion of your data, subject to legal retention requirements
Right to Withdraw Consent: Withdraw marketing consent at any time by contacting us or clicking unsubscribe
Right to Complain: Lodge a complaint with the Bangladesh Telecommunication Regulatory Commission (BTRC)

To exercise any of these rights, email us at privacy@mustarakaproperties.com with your full name and nature of your request. We will respond within 14 working days.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and meet our legal obligations:

Active Clients: Throughout the duration of our business relationship and for 7 years thereafter (as required by Bangladeshi law)
Enquiries (no transaction): Up to 2 years from your last contact
Website Analytics: Up to 26 months (anonymised)
Marketing Opt-out Records: Retained indefinitely to honour your preference

9. Third-Party Links

Our website may contain links to third-party websites, property portals (such as Bproperty, Bikroy), or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after the effective date constitutes acceptance of the revised policy.