Please read these Terms of Service carefully before using the services of Mustaraka Properties Ltd. By engaging our services — whether in person, via website, WhatsApp, phone, or email — you agree to be bound by these terms.
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “User”, or “you”) and Mustaraka Properties Ltd, a real estate brokerage registered in Bangladesh (“Company”, “we”, “us”).
By using our website, contacting our agents, or engaging our services, you confirm that you are at least 18 years of age, legally capable of entering into a binding contract, and agree to comply with these Terms in full.
2. Our Services
Mustaraka Properties Ltd provides the following real estate brokerage services:
Property Search & Matching: Identifying properties that match your stated requirements from our portfolio and partner networks
Property Listing: Listing your property for sale or rent across our platforms and partner portals
Viewing Arrangement: Coordinating and accompanying property viewings with owners or tenants
Negotiation Support: Facilitating negotiations between buyers, sellers, landlords, and tenants
Documentation Assistance: Guiding the preparation of sale agreements, lease deeds, mutation papers, and related documents
Investment Advisory: Providing market insights and investment guidance based on available data
AI Property Matchmaker: Automated chatbot assistance available 24/7 on our website
Important Clarification
We are a brokerage service. We act as an intermediary between buyers and sellers or landlords and tenants. We do not own the properties listed on our platform unless explicitly stated. All transactions are ultimately between the buyer and seller (or landlord and tenant) directly.
3. Client Responsibilities
As a client of Mustaraka Properties Ltd, you agree to:
Provide accurate, complete, and truthful information about yourself and your requirements
Not misrepresent your financial capacity, identity, or intention to purchase/rent a property
Conduct independent due diligence on any property before completing a transaction
Attend scheduled viewings punctually or provide at least 24 hours’ notice of cancellation
Not approach property owners, developers, or tenants directly to circumvent our brokerage and avoid paying agreed commission
Not engage multiple brokers simultaneously for the same property transaction without disclosing this to us
Comply with all applicable Bangladeshi laws regarding property transactions, tax obligations, and registration
Not use our website or services for any fraudulent, unlawful, or harmful purpose
4. Brokerage Fees & Commission
4.1 Standard Commission Structure
Property Sale (Buyer): 1% to 2% of the final transaction value
Property Sale (Seller): 1% to 2% of the final transaction value
Rental (Tenant): Equivalent to 1 month’s rent (one-time fee)
Rental (Landlord): Equivalent to 1 month’s rent (one-time fee)
Commercial Properties: Negotiated separately based on transaction complexity
4.2 When Commission is Due
Commission becomes payable upon successful signing of a sale agreement (bayna namaa), deed of conveyance, or tenancy agreement — whichever is applicable. The exact commission amount and payment terms will be confirmed in a separate written agreement before any transaction proceeds.
4.3 Additional Fees
Government fees, stamp duty, registration costs, legal fees, and other transaction-related expenses are not included in our brokerage commission and are the responsibility of the relevant party as per Bangladeshi law.
5. Property Listings & Accuracy
We make every effort to ensure that property listings on our website and marketing materials are accurate. However:
Property details (price, size, availability) are provided by the owner/developer and may change without notice
Photographs and renderings may not perfectly represent the current condition of a property
Stated area measurements are approximate and based on information provided to us
We do not guarantee the legal title, encumbrance status, or ownership history of any listed property
All prices are subject to negotiation and final confirmation with the property owner
You are strongly advised to conduct an independent title search, engage a lawyer, and verify all property details before making any payment.
6. Property Viewings & Appointments
All viewings are arranged by appointment. Walk-in viewings are not permitted without prior confirmation
You must carry valid government-issued photo identification (NID or Passport) to all viewings
You agree not to damage, tamper with, or remove anything from a property during a viewing
Photos and videos during a viewing are permitted only with explicit permission from the property owner
Repeated no-shows without notice may result in suspension of our services to you
7. Transactions & Our Role
Mustaraka Properties Ltd facilitates real estate transactions but is not a party to the transaction between buyer and seller. We:
Do not hold your funds or act as an escrow service
Do not guarantee that any transaction will be completed successfully
Are not liable for any breach of contract between buyer and seller or landlord and tenant
Strongly recommend engaging an independent legal advisor for all property transactions
Will witness and assist with documentation but do not take legal responsibility for document errors
8. Intellectual Property
All content on our website including property photographs, videos, written descriptions, logos, branding, and design elements are the intellectual property of Mustaraka Properties Ltd or are used with permission. You may not:
Copy, reproduce, or republish our property listings without written permission
Use our brand name, logo, or materials for any commercial purpose
Scrape or data-mine our website using automated tools
Frame our website content on any other website
9. Limitation of Liability
To the maximum extent permitted by applicable law, Mustaraka Properties Ltd shall not be liable for:
Any loss arising from your reliance on property information provided by sellers, landlords, or developers
Any failure of a property transaction to complete after initial agreement
Any legal disputes between buyer, seller, landlord, or tenant
Any indirect, incidental, or consequential loss
Interruption of website services or temporary unavailability of our online chatbot
Our maximum liability in any matter shall not exceed the brokerage commission actually paid to us in the relevant transaction.
10. Termination of Services
We reserve the right to terminate or suspend our services to any client who:
Provides false or misleading information
Engages in abusive, threatening, or inappropriate behaviour towards our staff
Attempts to circumvent brokerage commission through direct contact with owners
Uses our services for any illegal purpose
11. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any dispute arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be referred to the courts of competent jurisdiction in Dhaka, Bangladesh.
